Our dedicated post completion close-out Manager attends to defects and snags all relayed through our bespoke software which tracks progress and fixes any problems identified by both the main contractor, client and our project management team.
With a wealth of experience in installation our close out manager systematically closes out any issues to leave the project snag free so all other work can be carried out – our aim is always to give our clients peace of mind and a trouble-free experience when dealing with Propak. We have our own in-house glass polishers and site spraying team which allows us to be proactive in our approach to attending to any defects and items that require any attention. If for any reason a replacement needs to be made or the finish is not perfect we can quickly organise a replacement with our factory operating 24 hours a day 7 days a week. We hold large quantities of stock we can manufacture over night ready for installation the next day – meaning there is no hold up as we understand how important time scales are.
O&M manual are provided as a matter of course and can be efficiently produced from referencing the library of past projects – we always keep everything and as we are so highly accredited, we keep track of every process for every project meaning we can go back and replace the smallest of parts as we realise how crucial each part is to every project.